PENGARUH KUALITAS PELAYANAN KEPERAWATAN TERHADAP KEPUASAN PASIEN BPJS DI RSUD SYEKH YUSUF KABUPATEN GOWA

Abstract

The purpose of this study was to determine the effect of nursing service quality on BPJS patient satisfaction at Syekh Yusuf Hospital, Gowa Regency. The research design used is analytic with a Cross Sectional Study approach. Where the results of this study were obtained using a questionnaire sheet with a total sample of 35 respondents. Sampling by Purposive Sampling. The results of the bivariate analysis showed that there was an effect of the quality of nursing services on BPJS patient satisfaction. The results of the Chi Square statistical test using the Fisher Exact Test obtained the value of (0.000) < value of (0.05), meaning Ho was rejected and Ha was accepted. It is recommended to the hospital management to further improve the quality of service at the Sheikh Yusuf Hospital, Gowa Regency so that the quality of service implemented by the hospital can have a positive impact, benefit patients and provide satisfaction so that there is patient confidence in being able to visit and enjoy service facilities, especially BPJS patients in Sheikh Yusuf Hospital, Gowa Regency